The second-hand marketplace Shoppers Voice Anger Regarding Sizing Changes
Shoppers are voicing their frustration following a change that caused items being listed as the wrong size.
This online marketplace has updated its measurement guidelines for women's and children's garments but did not contact all users about the change.
Social Media Reaction
Countless users and merchants have taken to social media claiming that product pages now present an altered size classification versus the original listing due to the recalibration.
Vinted explained the new system was more in line with similar services.
The platform has recommended to examine their items and update the measurements by hand when needed, causing user dissatisfaction.
Measurement Approach Updates
Earlier, the sizing featured one number and one letter, such as S/8 or M/10.
The revised method features an alphabetical indicator and numerical range such as S/UK 8-10.
For certain items, the measurements have been reclassified - like an L measurement was formerly size 12 but now shows as UK 16-18.
Member Experiences
Frankie Bridger, who creates plus-size fashion videos, stated the update "complicates both purchasing and selling".
"Rarely do manufacturers list XL as sizes 20-22," the way the service now categorizes.
A different member, from Glasgow, stated items she posted featuring size 14 markings were appearing on the platform as measurements 20-22.
"If anyone [who is] size 20-22 buys them they may become frustrated," she said.
Necessary Adjustments
Another shopper, located in England, explained she became annoyed due to the update requiring manual adjustment the sizing for "all her products".
"Personally, this is quite irritating, as I'm chronically ill and platform income has been essential after experiencing income reduction," she explained.
Marketplace Information
The app has more than 100 million users, with 18 million British users.
It has proved a popular alternative to second-hand platforms like eBay and Depop.
This isn't the first time where an unanticipated change on the platform has faced criticism: earlier, the platform withdrew an update concerning shipment methods after backlash from users.
